Privacy Policy

Privacy Policy

Welcome to the Switch To Wood web site. This statement provides Switch To Wood Limited privacy policy on information that is collected through this web site and the use of that information.

In General

Switch To Wood Limited may use the information it collects for management and promotion of Switch To Wood Limited. We will not sell or disclose your information for any other purpose without your written consent, unless there is a legal requirement for such disclosure. To the extent that Switch To Wood discloses information to third-party contractors, those third parties will be required to follow this privacy policy.

Information Collected During Your Visit To This Web Site

Switch To Wood Limited is the sole owner of the information collected on this site, www.switchtowood.co.uk. Switch To Wood Limited collects information from its customers at several different points on our web site. By using our services and accessing our site, you are consenting to the information collection and use practices described in this statement, as modified from time to time by us. If we decide to change our privacy policy, we will post a new statement on our site and change the date indicated at the bottom of the statement. Therefore, we encourage you to check the date of our privacy policy statement whenever you visit this site for any updates or changes. Please see our Terms & Conditions under the Terms & Conditions link for a more detailed legal explanation of our general online policies.

Personal Information

We collect several different types of information on our site. We collect "personal information," which is information that can be used to identify you individually, such as your name, address and telephone number. Switch To Wood Limited employees may have access to your personal information only for legitimate business purposes, and are required to protect the confidentiality of your personal information.

Technical Information

We automatically collect and store "technical information" about your visit to our site such as: (1) the name of the domain and host from which you access the Internet; (2) the type of browser software and operating system used to access our site; (3) the date and time you access our site; and (4) the pages you visit on our site. The technical information collected will not personally identify you. The following information explains in more detail the different forms of personal and technical information and how we may collect and use that information.

Order Forms

We collect personal information in connection with the purchase of items sold from this site. We request information from the customer on order forms for all products sold. A customer must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fulfil orders. If we have trouble processing an order, the information may be used to contact the customer.

E-mail Address

If you send us an e-mail with questions or comments or if you provide your e-mail address when ordering Switch To Wood Limited merchandise, Switch To Wood Limited may use your e-mail address and other personal information included in your correspondence to improve the content of our web site or to respond to your correspondence.

Cookies

A "cookie" is a small text file that a web site can place on your computer's hard drive in order, for example, to collect technical information about your activities on the site or to make it possible for you to use an online "shopping cart" to keep track of items you wish to purchase. The "cookie" transmits this information back to the web site's computer that, generally speaking, is the only computer that can read it. You may set your web browser to warn you whenever a site attempts to place a cookie on your computer or refuse to accept cookies. Switch To Wood will use cookies collected during your visit to this site for the purpose of facilitating your use of our site and for maintaining statistics concerning use of our site that will help us make improvements. Technical information collected by cookies will not be linked to your personal information.

Notification of Changes

Switch To Wood reserves the right to make changes to this privacy policy and will display any changes to this privacy policy to this web site 30 days before the changes become effective. If we decide to change this privacy policy, we will post those changes to this privacy policy statement, the homepage, and other pages we deem appropriate so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

How to Contact Us?

If you have any questions about our privacy policy statement or our use of your information you can e-mail us at [email protected]

Special Notice

Effective Date of Privacy Policy: April 29^th 2024. Use of this site signifies your acceptance of Switch To Wood Limited Web Site Terms and Conditions and Privacy Policy, confirmed at checkout. Extra Data Information Conforming to GDPR 25th May 2018

When do we collect your personal data?

Here’s when we will collect your personal data for our legitimate interests:

- When you create an account with us online.
- When you place an order with us online.
- When you contact us by email, phone post or any other means.

What information do we collect about you?

We will process the following personal information for our legitimate interests. This information is used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service.

Your name

When you register an account or place an order, we will require your first and last name so that you can be identified. We gather this information to allow us to process your order.

Email address

We store an email address against all orders placed online. This will be used for transactional and confirmation emails that relate to your order or account.

Your order history

We will keep a record of your historic placed orders with invoice receipts which you can access under My Account › My Orders.

Phone numbers

If you provide us with your mobile number, we may text you to advise you that your item is ready for collection in store, or to update you on the progress of your delivery.

When providing your mobile number, you agree that we can provide delivery carriers with your number solely for the purpose of these updates. We will not charge you for these texts, although your network may charge you to receive these texts.

Company name, invoice & postal addresses

This information is used to ensure goods and services are delivered to the address specified and is necessary to provide our service to you.

Communication with Customer Services

Details of your interactions with us through Customer Services online. For example, we may collect notes from our conversations with you, details of any feedback you give and details of purchases you made.

Payment card information

If you place an order, we will require your payment card details e.g. credit/debit card number and expiry date.

Other data provided by you and stored in your account

When you use our website you might enter personal information relating to your account. You will remain the data controller for all such data that is stored within our systems.

Analytical data

To deliver the best possible web experience, we use Google Analytics to collect technical information about your internet connection, browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, and any search terms you entered. Including details of your visits to our website, and which site you came from to ours.

Cookie data

Information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies.

How do we process your data?

Here’s how we’ll use your personal data and why:

- To process any orders that you make by phone or using our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

- To respond to your queries, refund requests and complaints. Handling the information you send enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

- To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest.

- To protect our customers, premises, assets from crime, we operate CCTV systems in our stores and car parks which record images for security. We do this on the basis of our legitimate business interests.

- To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud. If we discover any criminal activity through our fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing unlawful acts.

- To send you relevant, personalised communications by email in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest.

- To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Policy, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

• To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.

How will we protect your information?

We’re committed to maintaining the necessary technical and organisational security measures to safeguard your personal data to the highest standard.

All data is encrypted when transmitted from our secure servers to your browser using secure and modern forms of encryption.

All credit card transactions are processed using secure encryption. Card information is transmitted, stored, and processed securely on a PCI-compliant network. This protects your data while being sent over the internet from being intercepted and misused by third parties.

We continually test and update our infrastructure to identify and patch security vulnerabilities, and we carry out penetration testing to identify ways to further strengthen security. We know how much data security matters to all of our customers. With this in mind, we will take all appropriate steps to  keep up with the state-of-the-art in web security and protect your data.

PAYMENT CARD PROTECTION

We tokenize your card details at the earliest opportunity so we do not have to store your full payment card details on our own servers. We work with an external PCI-compliant payment processor (stripe) who stores these details. We do store the last 4 digits of your card and the card type on our systems so that you can identify which card will be used for future payments. Point to Point Encryption protects our customers’ payment data at the point of interaction all the way through to settlement in order to protect it from fraud.

Note about PayPal — If you place an order using Paypal, we do not control the data that you provide to Paypal in order to make your payment. Paypal share minimal information with us regarding your payment. You should refer to PayPal’s privacy policy for details on how they manage this information.

PASSWORDS

Where you have chosen (or where we have provided) a password that enables you to access secure areas of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone for any reason. We recommend that you change your password periodically and avoid re-using the same password for multiple online accounts.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy. At the end of that retention period, your data will either be deleted completely or anonymised.

Who do we share your personal data with?

We sometimes share your data with trusted third parties. Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

- We only provide the information required to perform their specific services.
- They may only use your data for the purpose we specify in our contract with them.
- We work closely with them to ensure that your privacy is protected at all times.
- If we stop using their services, your personal data held by them will be deleted or rendered anonymous.

Examples of the kind of third parties we may work with are:

Operational services - To facilitate delivery of your order, we may share your details with operational companies such as delivery couriers or suppliers.

Professional services - We may share your details with professional service companies such as accountants.

Payment service providers - We may share your details with companies who provide us with payment services for taking payments from credit/debit cards.

Technical service providers - We may share your details with providers we use who support our website and other business systems.

Fraud management - Under special circumstances, we may share information about fraudulent activity in our systems. This may include sharing data about individuals with law enforcement bodies.

Disclosures required by law - Under special circumstances, we may be required to disclose your personal data to the police or other enforcement, regulatory or government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and we take the privacy of our customers into consideration.

We will not share your data with third parties for the purposes of any marketing without your consent unless otherwise specified in this privacy policy.

Links from this site to other sites

Our site may contain links to websites of manufacturers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

UPDATING YOUR DETAILS

As a registered customer, you can view and edit your personal data. If any of the information that you have provided to us changes, (e.g. your email address, home address, name, contact number or payment details) please update your account details under My Account.

ACCESSING YOUR INFORMATION

You have the right to request a copy of the personal information that we hold about you

Should you wish to, please contact Customer Services using the contact details provided below. You will need to include a brief description about the information you require and proof of identification. We will then respond to you within one month of receipt of the request.

If, at any time, you wish to have your information removed from our databases, please send an email entitled “REMOVE FROM DATABASE” to [email protected]. If you do any of these actions, we will take steps to ensure that your preferences are updated or the information is deleted as soon as reasonably practicable.

How to contact Switch To Wood Limited

We welcome your views about our website and our privacy policy.

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means:

By email: [email protected]

Changes to our Privacy Policy

If we change our Privacy Policy we will update this page. We may also place notices on other pages of the website. If we make any changes that may significantly affect the way we deal with your information, we will also email you to notify you of the proposed changes.