SHIPPING & RETURNS
Our Shipping Prices
We offer free delivery on *all orders over £160(ex vat). Delivery is charged at £5.95(inc vat) on orders £0 - £159 and free on orders £160+.
*Highlands, Islands, N.Ireland, Channel Islands, postcodes JE and GY , Isle of Man postcode IM
Due to premium carrier costs to these areas, the free delivery offer will not normally apply. An increased delivery charge will be levied on orders shipped to these areas. Please e-mail us for a quotation. If you need a small item that we could send via recorded post then please contact us via e-mail and we will always try to help if we can.
If you require items shipped overseas please contact us via e-mail for a quotation.
Our returns policy
Return of goods
We operate a "no-quibbles" guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from date of invoice. We will issue a full refund for the price you paid for the item.
If the return is due to an error we have made we will gladly refund the delivery charges. Please see contact details below for advice.
If the item is either faulty or damaged please contact our Returns team via our e-mail address who will arrange for a replacement or refund:
To return an item, firstly email us the details of why you wish to return the item(s) and supply any relevant images and/or other information. On return please pack the item securely, enclosing the completed form (found above) and attaching the address label supplied on the returns form.
For your own protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.
Right to Cancel
In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within seven working days following the day on which you receive the goods. Please ensure that the goods are returned in their unopened original condition, packaging along with any fitting instructions or other paperwork that maybe included.
You should notify us by using our standard returns form. Post this form with the securely packaged goods back to the Returns Department straight away using a recorded delivery service.
We will reimburse you in full on receipt of the returned goods in our warehouse. You will, however, be responsible for the costs of returning the goods to us (unless these goods are faulty or have been delivered by us in error).
Cancellations and Returns
You can cancel your order at any time from point of ordering up to the delivery date, and then within 14 working days from the day after the date of receiving the goods, without giving a reason. You can do this by phone, email or in writing as per the contact details section. The goods must be returned in their original packaging in perfect saleable condition. Returning the goods is at your own expense and this is non-refundable. If Switch to Wood have to incur the cost of the collecting the goods for whatever reason, a deduction will be made from the refund to cover the direct cost of collecting the goods. The full amount for the returned goods, minus any deduction for collection, will be refunded within 30 days of the date of cancellation notification using the original method of payment. This does not affect your statutory rights as a consumer.