TERMS AND CONDITIONS OF SUPPLY

General

All products and services purchased from switchtowood.co.uk are subject to these terms and conditions as outlined below, unless varied in writing by switchtowood.co.uk.

Misrepresentation Act 1967

Technical Data and Information contained on-line, technical publications or within catalogues are for guidance only and we will not be held responsible for any misinterpretations or mistakes due to such information. switchtowood.co.uk will not be held liable for verbal advice given other than in the case of fraudulent information.

Acceptance of Order

These conditions shall govern the terms upon which we shall supply the products and if applicable, the Services, so that any conditions contained in or referred to in your purchase order shall not bind switchtowood.co.uk unless we expressly agree in writing to vary these conditions. An order is not accepted until switchtowood.co.uk sends written acknowledgement to the purchaser, or part or all of the products are despatched. switchtowood.co.uk reserves the right  to terminate or withdraw any order for whatever reason it sees fit, without explanation to the purchaser.

Return Policy

We at switchtowood.co.uk want you to be happy with your purchase. However, if you wish to return your order, you can return it, just send the item back in its original condition and packaging. We strongly recommend that you use a recorded delivery service as responsibility for the goods remains with you until they have safely been returned to us. In the unlikely event that a product purchased from us is faulty, we will offer you the choice of a full refund or a replacement. Please call or email the office who will deal with the refund or replacement of the faulty product. We will also send you a returns link for a free return. In the event of the item being replaced, it will be dispatched to you free of charge. If you opt for a refund this will be made to the original payment method.

The Right To Cancel

switchtowood.co.uk offers a no questions asked returns policy. As a customer you have the right to cancel your goods up to seven working days after delivery. Your seven day cooling off period commences on the first day after receipt of the goods. All you have to do is contact us in writing within this period if you wish to return any of the products. switchtowood.co.uk will contact you and issue a Goods Return Number (GRN.) Your goods must be returned to us in their original condition and packaging and at your expense. We strongly recommend that you use a recorded delivery service as responsibility of the goods remains with you until they have been safely returned to us. A full refund excluding the initial delivery charge will commence within 28 days. Refunds will be made via the original payment method.

Delivery and Risk

Orders can only be taken for delivery to addresses in mainland Britain. If you require us to export an order contact us via e-mail with your requirement and a delivery destination and we will e-mail a quotation by return. Unless otherwise specified delivery shall be deemed to take place when the products are delivered to your premises, or an alternative delivery address as specified by the purchaser. A charge may be made for delivery. Any such charge will be detailed at the point of order, although this may be subject to change. Should this delivery cost change the purchaser will be informed in writing before the goods are dispatched. Should the new price be unacceptable to the purchaser, switchtowood.co.uk will accept a written cancellation of the order, with no penalty. All products despatched by switchtowood.co.uk will be delivered by a method of transport selected by us, in the absence of contrary agreement with the purchaser. Products are at the risk of the purchaser from the time of despatch and the purchaser is fully liable for the invoice value. Claims for incorrect delivery, shortages, damage to goods in transit or other discrepancies must be notified in writing to switchtowood.co.uk within 7 days of delivery. After this time they may not be considered. Claims for non-delivery will also be considered if notified to switchtowood.co.uk within 3 days of the date of despatch shown on the invoice. switchtowood.co.uk is not liable for any loss or damage to products returned for repair or credit. Except when switchtowood.co.uk agrees to repair them under warranty and the purchaser sends separate written advice to switchtowood.co.uk at the date of despatch and is not negligent in the packing, addressing or choice of transport for the products returned. The purchaser agrees to pay for any loss, or extra cost incurred by switchtowood.co.uk through the purchaser’s instructions, or lack of instructions, or through failure, or delay in taking delivery, or through any act or default on the part of the purchaser, its servants, agents or employees.

Secondary Damage -Switch To Wood Limited is not liable for any damage to property or consequential loss, e.g. loss of product, loss of profit, loss of goods in store which arises by defects or delays in delivery of products irrespective of the cause, including faulty manufacture.

 

Disclaimers

switchtowood.co.uk reserves the right to change, modify, remove or substitute without notice any information shown on the web site from time to time. Prices and availability are subject to change. To the extent permitted by law, switchtowood.co.uk shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to in this web site, or from the use or inability to use any of the information contained or accessed from this web site. switchtowood.co.uk will not be liable for any loss or damage related to any business, such as loss of data, loss of profits, business interruption or any other indirect, special or consequential loss or damage caused to that business. switchtowood.co.uk will not be liable for any delay or failure to perform our respective obligations under this contract due to circumstances beyond our reasonable control. If any of these terms or disclaimers shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Pricing

The price payable by the purchaser is the list price prevailing at the time of despatch less any agreed discount. switchtowood.co.uk is entitled to alter prices and discounts without notice prior to despatch. Unless otherwise agreed in writing, switchtowood.co.uk prices are inclusive of VAT at current rate, insurance, carriage, packaging and administration costs which, where applicable will be added to the total amount due.

Payment of the total contract price in British Pound Sterling is to be made with your order either by credit or debit card, or by other means previously authorised by switchtowood.co.uk. Your order will be confirmed by e-mail and the goods despatched once your payment has been accepted. All transactions are to be paid for in UK Sterling Currency.

Delivery rates

There is a £5.95 delivery fee within England & Wales for orders up to £160 (ex vat) delivery is free on orders over £160 within these areas. Deliveries are not normally made on  Sundays or bank Holidays, however, delivery companies can sometime do this off their own back. Deliveries to Isle of Wight, Channel Islands, Isle of Scilly, Isle of Man, Republic of Ireland, Northern Ireland and Scotland are dependant on consignment size and weight - please contact us for a delivery cost. Timed deliveries are subject to an additional fee. Please call the office.

 

Suitability of Products

switchtowood.co.uk makes no representation that any product or service referred to in this web site will be appropriate for use in locations other than those implied. It is the responsibility of the Purchaser to locate, use and maintain equipment in accordance with their responsibilities

Access to Web Site

There is no charge imposed by us for access to this web site, but you, the user, or the Purchaser must pay the cost of the communications link you use to visit. Access to this web site may be suspended, restricted or terminated at any time, without notice.

Accuracy of Information

switchtowood.co.uk accepts no responsibility for the information or practices presented in this web site or other information, practices or products of other parties linked to this web site. The Purchaser’s dealings with such persons found via this web site are between the Purchaser and such persons, and switchtowood.co.uk will not be liable for any loss or damage arising out of such dealings.

Warranty

THIS WARRANTY IS IN ADDITION TO AND DOES NOT AFFECT YOUR STATUTORY RIGHTS.

All our Products are guaranteed for a period of twelve months from the date of delivery against defects in design, materials or workmanship. If there are any such defects then we shall, at our option and expense, repair or replace the defective Products free of charge provided that the Products have not become defective for any other reason, such as accidental damage or a failure to use or install them in accordance with our instructions.

Terms of Payment

Invoiced prices are inclusive of VAT and unless otherwise agreed in writing are payable at the point of order and before the goods are despatched. If, for whatever reason, goods are despatched to the Purchaser before full payment is received, the following conditions apply, without prejudice to any other rights or remedy available to switchtowood.co.uk. We are entitled to (a) Cancel the contract or suspend any further deliveries to the Purchaser, (b) charge the Purchaser interest (both before and after any judgement) on the amount unpaid at the rate of 3% per annum above HSBC Bank rate from time to time until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest.)

Payment

Credit Cards - We accept Visa, MasterCard,  and American Express. When you place your order we take full payment for the goods. Due to increased security by the credit card companies, your transaction may be held if it felt to be outside your normal spending patterns and your bank may contact you to check that you have placed the order. To avoid this delay please inform the credit card/debit card companies that you are ordering any order with a high value so they will expect the transaction. If for some reason there is going to be an extended delay in delivery you can have the opportunity to cancel the order with a full refund, or we can credit your card until the goods are available. Otherwise your order is committed and delivery will take place without further reference to us apart from contacting you with a delivery date. Cheques or Postal Orders - We also accept cheques or postal orders, However all cheques must clear the bank before the order will be processed. This will add a minimum of four working days to your delivery date from the time of sending the cheque to us. Please make your cheque out to Switch to Wood Limited and post to Switch to Wood Limited, Unit 4, Firsland Park Estate, Henfield Road, Albourne, Nr Hassocks, west Sussex. BN6 9JJ. Payment for Export Orders All export orders must be paid for in full at the time of order. Payment is usually expected by Bank Transfer and the relevant Bank details will be included with your invoice. Any other method of payment must be agreed with us in advance and may be subject to additional charges.
 Transfer of Ownership

switchtowood.co.uk remains the owner of the products until it receives full payment of the price invoiced. Until such time as ownership in the products passes to the Purchaser, switchtowood.co.uk is entitled at any time to require the Purchaser to return them to switchtowood.co.uk and if the Purchaser defaults, to enter the premises where the products are stored and repossess them. The Purchaser is not entitled to pledge or charge In any way the products which remain owned by switchtowood.co.uk and if the Purchaser does so all monies owning by the Purchaser to switchtowood.co.uk shall immediately become due and payable without prejudice to any other right or remedy of switchtowood.co.uk

Whole Agreement

No alteration or variation of the Agreement shall have effect unless in writing and signed by the Purchaser and a Partner on behalf of switchtowood.co.uk

 

Force Majeure

We shall make every effort to comply with our obligations but we cannot he held responsible for circumstances which are beyond our reasonable control. If We are unable to perform our obligations by reason of any such force majeure event, then We shall give You notice in writing of the circumstances giving rise to it, and after a period of three months either of us shall have the right to terminate any order by giving notice to the other without any liability except for sums accrued due under the Contract.

Termination

If either of us shall be in breach of our obligations under the order then the other may by seven days notice in writing terminate the order.

We shall be entitled to terminate the order immediately without notice if you enter into liquidation, receivership, administrative receivership or you make any arrangement or composition with creditors, or if you are an individual, any petition or receiving order in bankruptcy shall be presented or made against you.

If either of us shall terminate the order in accordance with its terms then such termination shall be without prejudice to our respective accrued rights and obligations.

Assignment

Any order is personal to You and or Your company and may not be assigned or otherwise transferred without Our written consent.

Governing Law

These terms and conditions shall be governed, construed and shall take effect in accordance with the laws of England, and shall be subject to the non-exclusive jurisdiction of the English Courts.

Statutory Rights

Nothing in these terms and conditions shall affect the statutory rights of a consumer.

 

TERMS OF WEBSITE USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

 

TERMS OF WEBSITE USE

 

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website switchtowood.co.uk  whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.

We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy https://shop.switchtowood.co.uk/privacy-policy-cookie-restriction-mode, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookie Policy,https://shop.switchtowood.co.uk/cookie-policy-for-switch-to-wood, which sets out information about the cookies on our site.

INFORMATION ABOUT US

switchtowood.co.uk is a site operated by Switch To Wood Limited ("We"). We are registered in England and Wales under company number 03746005 and have our registered office at Unit 4 Firsland Park Estate, Henfield Road, Albourne, hassocks. BN6 9JJ. Our main trading address is at our office address. Our VAT number is 62016663.

We are a limited company.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

ACCESSING OUR SITE

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. 

Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

LIMITATION OF OUR LIABILITY

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

• use of, or inability to use, our site; or 
• use of or reliance on any content displayed on our site. 
• If you are a business user, please note that in particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply [INSERT AS LINK TO TERMS AND CONDITIONS OF SUPPLY].

  

VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

CARD SECURITY

At Switch To Wood Limited, we prioritise the security and privacy of our customers' personal information. We are committed to maintaining the highest standards of data protection to safeguard against unauthorised access, including the threat of credit card skimming.

Credit card skimming is a malicious practice wherein unauthorised individuals unlawfully obtain credit card information by tampering with payment processing systems or devices. These criminals may install covert devices, known as skimmers, on legitimate payment terminals or utilise other deceptive methods to capture sensitive card data.

To mitigate the risk of credit card skimming, we employ robust security measures, including regular inspections of our payment processing systems, encryption protocols, and stringent authentication procedures. Additionally, we continuously monitor for any suspicious activity and promptly investigate any potential security breaches to ensure the integrity of our payment ecosystem.

Despite our proactive efforts, it is important for customers to remain vigilant and take precautions to protect their personal information. We encourage our customers to regularly review their credit card statements for any unauthorised transactions, report any suspicious activity immediately, and utilise secure payment methods whenever possible.

By utilising our services, customers agree to adhere to our security protocols and acknowledge that [Your Company Name] cannot be held liable for any losses or damages resulting from unauthorised credit card skimming activities outside of our control.

We remain dedicated to providing a safe and secure online environment for our valued customers and appreciate your trust in Switch To Wood Limited. If you have any concerns or require further assistance regarding credit card security, please don't hesitate to contact us.

THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

APPLICABLE LAW

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

CONTACT US

To contact us, please email [email protected] or call our office on 01273 495999

Thank you for visiting our site.

ACCEPTABLE USE POLICY

This acceptable use policy sets out the terms between you and us under which you may access our website www.switchtowood.co.uk. This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use https://shop.switchtowood.co.uk/terms-and-conditions

ww.switchtowood.co.uk is a site operated by Switch To Wood Limited (we or us).  We are registered in England and Wales under company number 03746005 and we have our registered office at Unit 4 Firsland Park Estate, Henfield Road, Albourne, Hassocks. BN6 9JJ  Our main trading address is our office address. Our VAT number is 62016663.

 

Prohibited uses

You may use our site only for lawful purposes.  You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation. 

• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. 

• For the purpose of harming or attempting to harm minors in any way. 

• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards . 

• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam). 

• To transmit unlawful material or material that is defamatory, threatening, discriminatory, extremist or which has the potential to radicalise themselves or others. 

• To transmit material that infringes the intellectual property rights or privacy rights of a third party, or that is in breach of a legal duty owed to another party. 

• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. 

You also agree: 

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use https://shop.switchtowood.co.uk/terms-and-conditions 

• Not to access without authority, interfere with, damage or disrupt: 

• any part of our site; 

• any equipment or network on which our site is stored; 

• any software used in the provision of our site; or 

• any equipment or network or software owned or used by any third party. 

Interactive services 

We may from time to time provide interactive services on our site, including, without limitation: 

• Chat rooms. 

• Bulletin boards. 

• Blogs 

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). 

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. 

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. 

Suspension and termination 

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate.  

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use https://shop.switchtowood.co.uk/terms-and-conditions upon which you are permitted to use our site, and may result in our taking all or any of the following actions: 

• Immediate, temporary or permanent withdrawal of your right to use our site. 

• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site. 

• Issue of a warning to you. 

• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. 

• Further legal action against you. 

• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary. 

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate. 

Changes to the acceptable use policy 

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.